Nortel Networks 1000 - Manual (Page 35)

Supervisor features
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Use Call Agent
Use the Call Agent feature to contact an Agent.
Use Interflow
Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a predefined threshold.
1. Tap the Call Agent soft key.
2. Choose one of the following:
— Tap a selected Agent soft key.
— Dial the agent’s Position ID.
3. Press the Goodbye key to end the call.
1. Tap the Interflow soft key.
Note: The Interflow soft key color
changes and remains altered while the
feature is active.
2. Tap the Interflow soft key again to
deactivate the feature and resume
normal call flow.