Supervisor features, Use answer agent – Nortel Networks 1000 User Manual
Page 33
Supervisor features
33
Supervisor features
The following sections describe features available to the Supervisor:
•
Answer Agent
•
Agent key
•
Answer Emergency
•
Call Agent
•
Interflow
•
Night Service
•
Observe
•
Display Agent Status
•
Display Queue
Use Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
1. When the Answer Agent soft key
flashes, tap the
Answer Agent
soft key.
Note 1: The Agent ID of the contacting
individual displays on the telephone.
Note 2: The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the
Goodbye
key to end the call.