Nortel Networks 1000 - Manual (Page 26)

Agent features
26
Agent features
The following sections describe features available to Agents:
• Answer ACD calls
• Activity code
• Call Forcing
• Emergency
• Not Ready
• Answer or Place Non-ACD calls
• Contact the Supervisor
Answer ACD calls
Use the Incalls key to answer the next queued ACD call on the primary
DN. The Incalls key is located in the lower right-hand corner of the
programmable line/feature keys.
To answer the call
When the Incalls soft key flashes, tap the
Incalls soft key.