Nortel Networks 1000 - Manual (Page 30)

Agent features
30
Place or answer non-ACD calls
Use this feature to place or answer calls on an individual line.
To place a call
To answer a call
2. To return to the queue, choose one of
the following:
— Tap the Incalls soft key
— Tap the NotReady soft key.
1. Tap the individual DN soft key.
2. Use the dialpad to dial the telephone
number.
Note: The DN soft key color changes
and remains altered as long as the call is
active.
When the soft key for the individual DN
soft key flashes, tap the DN soft key.
Note: The DN soft key color changes
and remains altered as long as the call is
active.