Nortel Networks 1000 - Manual (Page 32)

Agent features
32
To place a call to the supervisor
To return to the ACD call
To conference in the supervisor during a call in progress
To transfer a call to the supervisor during a call in progress
Tap the Supervisor soft key.
Note: Calls are automatically put on hold
when the Supervisor soft key is used.
Tap the Incalls soft key.
1. Tap the Supervisor soft key to talk
privately with the supervisor.
2. Tap the Supervisor soft key again for a
conference call.
1. Tap the Supervisor key.
2. When the supervisor answers, tap the
Supervisor key again.
3. Press the Goodbye key to terminate
access to the call.