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Using call agent, Using interflow – Nortel Networks NN43112-107 User Manual

Page 33

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Supervisor features

33

Using Call Agent

Use the Call Agent feature to contact an agent.

To use Call Agent:

Using Interflow

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.

To use Interflow:

2.

Press the

Goodbye

key to end the call.

1.

Press the

Call Agent

key.

or

2.

Choose one of the following:

— Press a selected

Agent

key.

— Dial the agent’s Position ID.

3.

Press the

Goodbye

key to end the call.

1.

Press the

Interflow

key.

Note: The Interflow LCD flashes while
the feature is active.

(Goodbye)

CallAgt

AgenKey

(Goodbye)

Interflow

See also other documents in the category Nortel Networks Phones: