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Using default login – Nortel Networks NN43112-107 User Manual

Page 21

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Agent and Supervisor features

21

Using Default Login

Use the Default Login to log in just one time at the beginning of a shift.
The Default Login uses your previous shift’s login to place you in the
same ACD queues with the same supervisor.

To use Default Login:

or

3.

Choose one of the following:

— Press the

In-Calls

key.

— Press the

NotReady

key to enter the

ACD queue.

1.

Lift the handset.

2.

Press the

In-Calls

key.

3.

When “Enter Agent ID” appears on the
screen, use the dial pad to enter your ID.

4.

Choose one of the following:

— If your queue requires a Supervisor

ID, press the # key three times.

— If your queue does not require a

Supervisor ID, press the # key two
times.

2260

Not Ready

2260

See also other documents in the category Nortel Networks Phones: