Nortel Networks NN43112-107 User Manual
Page 18
Agent and Supervisor features
18
www.nortel.com
To log in as an agent:
1.
Lift the handset.
2.
Press the
In-Calls
key.
3.
If “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4.
Press the
#
key. The phone goes into a
Not Ready state.
or
5.
To join the ACD queue, choose one of
the following:
— Press the
In-Calls
key.
— Press the
NotReady
key.
2260
2260
Not Ready
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