Nortel Networks NN43112-107 - Manual (Page 31)

Supervisor features
31
Supervisor features
The following sections describe features available to the supervisor:
• “Using Answer Agent” on page 31
• “Using the Agent key” on page 32
• “Using Answer Emergency” on page 32
• “Using Call Agent” on page 33
• “Using Interflow” on page 33
• “Using Night Service” on page 34
• “Observing a call” on page 35
Using Answer Agent
Use the Answer Agent feature to receive calls from agents in a non-
emergency situation.
To use Answer Agent:
1. When the LCD next to the Answer Agent
key flashes, press the
Answer Agent
key.
Note 1: The Agent ID of the person
contacting you displays on your
telephone.
Note 2: The LCD remains lit as long as
you are on the call, and your status is
displayed as NotReady.
2. Press the Goodbye key to end the call.
AnsAgent
(Goodbye)