Nortel Networks M2216ACD User Manual
Page 19
18
Supervisor Features
Headset Talk/Listen
P
and
®
1. Press
Program
and
Dial
‚°
2. Use the
Volume Bar
to toggle between
Listen Only and Talk & Listen
P
3. Press
Program
to exit and save
changes.
Hold
˙
Press
Hold
. To take a call off Hold, press
the key beside the fast flashing indicator.
Observe Agents
∫
Observe
1. Press
Observe
.
or
∫
Agent
2.
Dial
the agent’s position ID, or press
Agent
.
3. Repeat Step 2 to Observe another
Agent.
®
4. Press
Release
to leave the Observe
state.
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