Nortel Networks M2216ACD - Manual (Page 17)

16
Supervisor Features
Transfer to Supervisor
∫ Supervisor
1. Press Supervisor during a call in progress.
∫ Supervisor
2. Press Supervisor again when the
supervisor answers.
® 3. Press Release to disconnect from the call.
Walkaway
˙ or
∫ Not Ready
1. Press Hold during an ACD call in progress
or press Not Ready if not on a call.
2. Unplug the headset.
To return:
1. Plug in the headset.
∫ In-Calls
or
∫ Not Ready
2. Press In-Calls to return to your held call, or
press Not Ready to enter the queue from
the Not Ready state.
Supervisor Features
Answer Agent
∫ Ans Agent
Press Answer Agent when the LCD indicator
flashes.
Answer Emergency
When you hear a buzz and the
Answer Emergency indicator flashes:
˙ 1. Press Hold if you are on a call.
∫ Ans Emerg
2. Press Answer Emergency .
Call Agent
∫ Call Agent
1. Press Call Agent .
or
∫ Agent
2. Dial the agent’s position ID, or press
Agent .