Nortel Networks M2216ACD - Manual (Page 14)

13
Meridian M2216ACD Digital Telephone
Meridian M2216ACD Digital Telephone
This section lists the sequence of commands for ACD features on your Meridian Digital
Telephone.
Agent Features
Log in
1. Plug in the headset.
∫ In-Calls
2. Press In-Calls .
3. If using Agent ID, dial your ID number.
∫ In-Calls
∫ Not Ready
4. Press In-Calls when ready to start work, or
Not Ready if you are not yet ready to take
calls.
Release (Rls) key
Volume
control key
LCD indicators
In-Calls key
Function
keys
Message Waiting
lamp
Speaker
Hold key
Agent
Jack
Supervisor
Jack
Message Waiting
Indicator
Function Keys
In-Calls Key
LCD Indicators
Volume
Control Key
Agent Jack
Supervisor Jack
Hold Key
Release Key
Speaker