National Instruments NI 5102 - Manual (Page 29)

© National Instruments Corporation 29 NI High-Speed Digitizers Getting Started Guide
Appendix D: Troubleshooting
Front Panel ACCESS LED on PXI/PXI Express Module is Off when PXI/PXI Express
Chassis is On
If the ACCESS LED on the digitizer is not lit after you power on the PXI/PXIe chassis, a problem may
exist with the PXI/PXIe power rails, a hardware device, or the LED.
Note The LEDs may not light until the device has been configured in MAX. Before troubleshooting
this issue, verify that the device appears in MAX.
Complete the following steps to troubleshoot this issue:
1. Power off your PXI chassis.
2. Disconnect any signals from the PXI module front panel.
3. Remove the PXI module and inspect for signs of damage. Do not reinstall a damaged device.
4. Reinstall the PXI module as described in section 5. Installing the Hardware .
5. Power on the PXI chassis.
6. Verify that the device appears in MAX.
7. Reset the device in MAX and perform a self-test. For information about performing device resets
and self-tests in MAX, refer to section
6. Configuring and Testing in MAX .
8. If the ACCESS LED still fails to light, contact NI Technical Support at ni.com/support .
Back Panel LED on USB Module is Off when Device is Plugged In
If the LED on the digitizer is not lit after it has been plugged into the USB port, a problem may exist
with the software installation, the hardware device, or the LED.
Note The LEDs may not light until the device has been configured in MAX. Before troubleshooting
this issue, verify that the device appears in MAX.
Complete the following steps to troubleshoot this issue:
1. Unplug the USB digitizer.
2. Disconnect any signals from the USB digitizer front panel.
3. Reinstall the USB device as described in section 5. Installing the Hardware .
4. Verify that the device appears in MAX.
5. Reset the device in MAX and perform a self-test. For information about performing device resets
and self-tests in MAX, refer to section
6. Configuring and Testing in MAX .
6. If the back panel LED still fails to light, contact NI Technical Support at ni.com/support .
Device Does Not Appear in MAX
Complete the following steps if the device does not appear in MAX:
1. In the MAX Configuration pane, click Devices and Interfaces to expand the category.
2. Click Traditional NI-DAQ Devices or NI-DAQmx Devices and press to refresh the list of
installed devices.
3. If the device is still not listed, power off the system, verify that the device is correctly installed, and
restart.
4. If the device still does not appear under Devices and Interfaces, contact NI Technical Support at
ni.com/support .