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Troubleshooting – Napoleon Grills NK22CK-L User Manual

Page 9

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Troubleshooting

Problem

Possible Causes

Solution

Low heat / Low flame.

Improper preheating.

Not enough airflow.

Low charcoal.

Lid being opened to

frequently.

Allow charcoal to burn until covered with a light

grey ash. (usually 20-25min).

Open Vents.

Add more charcoal to the charcoal tray.

Allow food to cook with the lid closed. Every

time the lid is removed, the temperature drops.

This leads to lower temperatures and longer

cooking times.

Excessive flare-ups/uneven heat.

Improper preheating.

Excessive grease and

ash build up in ash/

drip pan.

Preheat grill with lid closed for 20 - 25 mins and

spread coals around evenly.

Clean ash/drip pan regularly. Do not line

pan with aluminum foil. Refer to cleaning

instructions.

“Paint” appears to be peeling

inside lid or hood.

Grease build up on

inside surfaces.

This is not a defect. The finish on the lid is

porcelain, and will not peel. The peeling is

caused by hardened grease, which dries into

paint-like shards that will flake off. Regular

cleaning will prevent this. See cleaning

instructions.