Philips Digital Audio Satellite Receiver DR500 - Manual (Page 46)

DR500 (E-46)
Rev. C 10/94
Return Procedures    
DMX Affiliates
Follow these return procedures if you are a DMX affiliate who has purchased the DR500 receiver in question
and determined that the problem is specifically DR500-equipment related.
If it is necessary to return a product for repair, the following procedures must be followed:
1. Contact Affiliate Sales Equipment Support team at (206) 329-1401 and ask to speak with
Andrew McCullough or JJ Williams.
2. Should it be necessary to return a product to DMX for any reason, you will be issued a
return material authorization (RMA) number. To issue an RMA number, we will need the
product’s serial number and model number.
You will need to include a complete description of the problem, the operating conditions
which caused the problem, and any circumstances that may have led to the problem. This
information is essential for DMX repair technicians to reproduce, diagnose, and correct
the problem. In addition, include your contact person’s name and phone number in the
event a DMX representative needs to contact you.
4. Include a purchase order for any out-of-warranty repair work being performed. DMX will
begin repair work after a PO is received.
5. Reference the RMA number on all paperwork that accompanies the equipment, and write
the RMA number clearly on the outside of the shipping container.
6. Ship your module and power supply only (no accessories such as remote controls) in the
original shipping packaging or equivalent, prepaid, to the address provided by DMX
Customer Service.
All equipment upgrade and repair requests will be completely evaluated and the required
work performed in an expedient and prompt manner. The equipment will then be
thoroughly tested for compliance with appropriate specifications.