Philips Digital Audio Satellite Receiver DR500 - Manual (Page 45)

DR500 (E-45)
Rev. C 10/94
Warranty Statement
DMX warrants that its products are free from defects in material and workmanship at the time
of shipment and that they conform to applicable specifications. In no event will DMX be
liable for consequential misuse or damages.
The DMX DR500 is warranted against any above-mentioned defects that appear within one
year of shipping date.
Should it be necessary to make a claim against this warranty, the buyer shall first notify
DMX’s Customer Service Department to define the nature of the problem. When returning
products, please be aware of the following:
1. Products returned to DMX, whether for upgrade, warranted or out-of-
warranty repair work, or maintenance, must comply with the DMX
Return Procedures (located on the next two pages).
2. Products shall be forwarded to DMX, transportation prepaid.
3. Products returned to DMX freight collect or without a Return Material
Authorization (RMA) number will NOT be accepted.
4. DMX shall not accept any responsibility for returned products that are
improperly packaged and/or damaged in shipment. If possible, please use
original shipping and packaging materials.
5. Original product identification markings and labels must not have been
removed, defaced, or altered. Further, to preserve the warranty, the
product should not be subjected to abuse, improper installation or
application, alteration, accident, or negligence in use, storage,
transportation, or handling.
6. Any returned product shall be completely evaluated in an attempt to
duplicate the problem so that appropriate corrective action and repair
may be completed. Following repair, the product shall be thoroughly
tested for compliance with appropriate specifications. This process will
be handled in an expedient and prompt manner but may be subject to
available labor and material resources.
The DMX warranty, as stated herein, is in lieu of all other warranties,
expressed, implied, or statutory.
For further information, please contact
DMX Customer Service at
(800) 700-4412