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Shared call appearances, Personal directory, Caller and called name matching – Linksys SPA 900 User Manual

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Linksys IP Phone Administrator Guide

Firmware Version 5.1

Chapter 3 Managing Linksys IP Phones

Using Call Features

Shared Call Appearances

The 900 Series phone supports shared call appearances in association with a Broadsoft application
server. An extension can be shared by two or more stations. All call appearances on a shared extension
are shared. At any given time, each station sharing a call appearance can monitor the state of the call
appearance. A station can select a share call appearance to make a call only if the call appearance is not
being used by another station. All stations ring on an inbound call to the shared call appearance
extension. Whoever picks up the call first takes the call. When a call is placed on hold by one station, it
can be resumed from another station sharing the same call appearance.

Personal Directory

A directory entry consists of the following information:

Name

Phone number or (SIP) URL

Ring Tone

Up to 100 entries can be stored in the 900 Series phone. An entry can be added or edited from the phone
GUI or on the web page or through remote provisioning. To do this from the web page or through remote
provisioning, you specify the value as a DirEntry script. To view or edit the personal directory via the
phone web interface, use the link http://ip_address/pdir.htm.

You can invoke the Directory menu on the phone in 2 ways:

Press the Setup button and select Directory

Press dir when not already in a Setup display

You can add a new entry to the Directory by selecting the New Entry option (the first item) on the
Directory menu and press add. To modify or delete an existing item, highlight the corresponding entry
and press edit or del. When trying to delete an entry, the phone prompts you for confirmation before
proceeding.

You can copy an existing directory entry to create a new entry. To do this, highlight the entry you want
to copy and press copy. Then highlight the New Entry option and press paste. You can edit the new entry
and then press save to save the entry. You can also save a call log entry into the directory. To do this,
select a call log entry and press save. Then edit the entry if needed, and press save to save the new entry
in the directory.

Caller and Called Name Matching

When making an outgoing call, the 900 Series phone tries to find the dialed number in the personal
directory first, then from the missed call log, and finally from the answered call log. If a match is found
and the name field is present in the matched entry, it is shown on the call screen as the called peer name.
For incoming calls, 900 Series phone tries to find the caller phone number in the personal directory. If
a match is found and the name field is present in the matched entry, it replaces the current caller ID name
and is shown on the call screen as the calling peer name. The same name also goes into the incoming
call log. If a match is not found, or the name field is not present in the matched entry, the current caller
ID name is used if it exists.