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Network troubleshooting, Wired network troubleshooting, Computer unable to detect the all-in-one printer – Kodak ESP 9 User Manual

Page 111: To check your lan card (windows), To check your lan card (macintosh), To see if you have an active network connection

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103

Kodak ESP 9 All-in-One printer

Network troubleshooting

Wired network troubleshooting

Computer unable to detect the All-in-One printer

Probable Cause 1

Cables are not connected properly.

Corrective Action

Check the following cables to ensure they are properly connected.

• Cables between the hub or router and your computer

• Cables between the All-in-One printer and the hub or router

• Cables to and from your modem or printer Internet connection (if applicable)

Probable Cause 2

Your Local Area Network card (LAN card) is not set up properly.

Corrective Action

Verify the setup of your LAN card.

To check your LAN
card (Windows)

1. Open the Control Panel.

2. Double-click

System

.

3. In the

System Properties

dialog box, click the Hardware tab.

4. Click

Device Manager

.

5. Make sure your card shows up under Network Adapters.

6. Refer to the documentation that came with your card.

To check your LAN
card (Macintosh)

1. Click the Apple icon on the Menu bar.

2. Select

About This Mac

and then click

More Info

. The System Profiler is displayed.

3. In the System Profiler, click

Network

.

4. Make sure your LAN card appears in the list.

Probable Cause 3

You do not have an active network connection.

Corrective Action

Check to see if you have an active network connection.

To see if you have an
active network
connection

Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet
jack on the back of the printer. The lights indicate the following: