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Before you call for service – Sharp JB940 User Manual

Page 34

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34

Customer Service

Troubleshooting T

ips

Care and Cleaning

Operating Instructions

Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem

Possible Causes

What To Do

Clock and timer do

Plug on range is not completely •

Make sure electrical plug is plugged into a live, properly

not work

inserted in the electrical outlet.

grounded outlet.

A fuse in your home

Replace the fuse or reset the circuit breaker.

may be blown or the
circuit breaker tripped.

Oven controls improperly set.

See the Using the clock and timer section.

Oven will not self-clean

The oven temperature is

Allow the range to cool to room temperature and

too high to set a self-clean

reset the controls.

operation.

Oven controls improperly set.

See the Using the self-cleaning oven section.

The probe is plugged into

Remove the probe from the oven.

the outlet in the oven.
(on some models)

“Crackling” or

This is the sound of the

This is normal.

“popping” sound

metal heating and cooling
during both the cooking and
cleaning functions.

Excessive smoking

Excessive soil.

Touch the CLEAR/OFF pad. Open the windows to

during a clean cycle

rid the room of smoke. Wait until the LOCKED DOOR

light goes off. Wipe up the excess soil and reset the

clean cycle.

Oven door will not

Oven too hot.

Allow the oven to cool below locking temperature.

open after a clean cycle

Oven not clean after a

Oven controls not properly set. •

See the Using the self-cleaning oven section.

clean cycle

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean

cycle. Heavily soiled ovens may need to self-clean

again or for a longer period of time.

“LOCK DOOR” flashes

The self-clean cycle has been

Close the oven door.

in the display

selected but the door is not
closed.

LOCKED DOOR light

The oven door is locked

Touch the CLEAR/OFF pad. Allow the oven to cool.

is on when you want

because the temperature

to cook

inside the oven has not
dropped below the
locking temperature.

“F—and a number

You have a function error code. •

Touch the CLEAR/OFF pad. Put the oven back into

or letter” flash

operation.

in the display

If the function code repeats.

Disconnect all power to the range for at least 30

seconds and then reconnect power. If the function

error code repeats, call for service.

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