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Troubleshooting tips, Before you call for service – Sharp JB940 User Manual

Page 32

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32

Customer Service

Troubleshooting T

ips

Care and Cleaning

Operating Instructions

Safety Instructions

Before You Call For Service…

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.

Problem

Possible Causes

What To Do

Surface units will not

Improper cookware

Use pans which are flat and match the diameter of

maintain a rolling boil

being used.

the surface unit selected.

or cooking is not
fast enough

Surface units do

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

not work properly

blown or the circuit breaker
tripped.

Cooktop controls

Check to see the correct control is set for the surface

improperly set.

unit you are using.

Tiny scratches (may

Incorrect cleaning

Use recommended cleaning procedures.

appear as cracks)

methods being used.

or abrasions on radiant

Cookware with rough bottoms

Be sure cookware bottoms and cookware are clean

cooktop glass surface

being used or coarse particles

before use. Use cookware with smooth bottoms. Tiny

(salt or sand) were between

scratches are not removable but will become less

the cookware and the surface

visible in time as a result of cleaning.

of the cooktop.

Cookware has been slid
across the cooktop surface.

Areas of discoloration

Improper cookware

Marks from aluminum and copper pans as well as

on the cooktop

being used.

mineral deposits from water or food can be removed

with the cleaning cream.

Hot surface on a model

This is normal. The surface may appear discolored

with a white glass cooktop.

when it is hot. This is temporary and will disappear

as the glass cools.

Plastic melted

Hot cooktop came into

See the Special Care information in the Cleaning the

to the surface

contact with plastic placed

glass cooktop

section.

on the hot cooktop.

Pitting of the cooktop

Hot sugar mixture spilled

Call a qualified technician for replacement.

on the cooktop.

Frequent cycling

Improper cookware

Use only flat cookware to minimize cycling.

off and on of

being used.

surface units

Oven light does

Light bulb is loose or defective. •

Tighten or replace the bulb.

not work

Switch operating

Call for service.

light is broken.

Oven will not work

Plug on range is not completely •

Make sure electrical plug is plugged into a live, properly

inserted in the electrical outlet.

grounded outlet.

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

blown or the circuit
breaker tripped.

Oven controls improperly set.

See the Using the oven section.

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