Samsung CLX-318X - Manual (Page 128)

Troubleshooting_ 13
Toner particles are
around bold
characters or
pictures
The toner might not adhere properly to this type of
paper.
• Change the printer option and try again.
Go to the Printing Preferences, click the
Paper tab, and set the paper type to
Recycled.
Misformed
characters
• If characters are improperly formed and
producing hollow images, the paper stock may
be too slick. Try different paper (See "Selecting
print media" on page 2).
• If characters are improperly formed and
producing a wavy effect, the scanner unit may
need service, For service, contact a service
representative.
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality (See
"Selecting print media" on page 2).
• Ensure that the paper or other material is
loaded correctly and the guides are not too tight
or too loose against the paper stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper curl
(See "Selecting print media" on page 2).
• Turn the stack of paper over in the tray. Also try
rotating the paper 180° in the tray.
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality (See
"Selecting print media" on page 2).
• Turn the stack of paper over in the tray. Also try
rotating the paper 180° in the tray.
Condition Suggested Solutions
A a B b C
A a B b C
A a B b C
A a B b C c
A a B b C c
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine (See "Cleaning the inside" on page 1).
Solid Color or
Black pages
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective and need
replacing. Remove the toner cartridge and
install a new one (See "Replacing the toner
cartridge" on page 2).
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine (See "Cleaning
the inside" on page 1).
• Check the paper type and quality (See
"Selecting print media" on page 2).
• Remove the toner cartridge and install a new
one (See "Replacing the toner cartridge" on
page 2).
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids Character voids are white areas within parts of
characters that should be solid black.
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it over.
• The paper may not meet paper specifications
(See "Selecting print media" on page 2).
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective. Remove
the toner cartridge and install a new one (See
"Replacing the toner cartridge" on page 2).
• If the problem persists, the machine may
require repair. Contact a service
representative.
Condition Suggested Solutions
A
A
A a B b C
A a B b C
A a B b C
A a B b C
A a B b C