Spectra Logic NTIER700 User Manual
Page 21
nTier700 BlueScale Firmware
Firmware Package History
July 2012
Release Notes—Spectra nTier700 Backup and Archive Appliance
21
When installing the nTier700, make sure that it
can access a properly configured DHCP/DNS
server. Or, enter a known good IP address if you
are using a static IP address. Otherwise, Remote
Desktop may not work. If it doesn’t, attach a
monitor, keyboard and mouse to the nTier700 so
you can review the event log. Look for the
following error, which corresponds to the Remote
Desktop connection attempt:
The RDP protocol component “DATA
ENCRYPTION” detected an error in the protocol
stream and has disconnected the client.
Event Type: Error
Event Source: TermDD
Event ID: 50
Description:
If you see this error, follow the directions found
in Microsoft’s KnowledgeBase article KB323497
to repair
the problem.
At the end of a package update, you may not be
automatically redirected to the BlueScale Web
interface login page.
If the upgrade seems to have stalled after
rebooting, manually connect to the login page.
If one or more drives assigned to a logical volume
have failed or are missing, there is no information
about the drives on Logical Volumes page of the
BlueScale web interface.
Check the Drives tab on the blade’s operator
panel or the Overview screen on the web
interface to identify the missing drives.
If Microsoft System Center Data Protection
Manager (DPM) 2007 writes to tape do not
succeed, check the drive mapping. The drives
must be associated with a library—for example,
refer to the following screen, which shows
correctly mapped drives. This is a known
Microsoft bug, and Spectra Logic is waiting for
the patch to fix this problem.
Note:
As of BlueScale2.7.1.7 DPM is no longer
included with the nTier700.
If the drives are not mapped correctly:
1.
Stop DPM.
2.
Start the Microsoft Removable Storage
Manager (RSM) service and map the tape
drives.
3.
Stop the RSM service.
4.
Restart DPM. The drives should be mapped
correctly and writes should now succeed.
Problem
Workaround
Drives are indented
showing that they are
associated with the Spectra
Logic library (Spectra Logic
Medium Changer-2)