Juniper Networks IDP 800 - Manual (Page 13)

Requesting Technical Support „ xiii
About This Guide
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
„ Find CSC offerings: http://www.juniper.net/customers/support/
„ Search for known bugs: http://www2.juniper.net/kb/
„ Find product documentation: http://www.juniper.net/techpubs/
„ Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
„ Download the latest versions of software and review your release notes:
http://www.juniper.net/customers/csc/software/
„ Search technical bulletins for relevant hardware and software notifications:
http://www.juniper.net/alerts/
„ Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
„ Open a case online in the CSC Case Manager:
http://www.juniper.net/customers/cm/
„ To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool:
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
„ Use the Case Manager tool in the CSC at
http://www.juniper.net/customers/cm/ .
„ Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit
us at
http://www.juniper.net/customers/support/requesting-support/ .