Motorola 120e - Manual (Page 141)

139
Troubleshooting
Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (United States)
or 1-800-461-4575 (Canada).
Question Answer
Is your phone
set up
correctly? Press M # . If you do not see
your phone number, contact your
service provider.
Is your battery
charged? Do
you see
B in
the display?
The battery level indicator should
have at least one segment
showing (
C ). If it does not,
recharge your battery. See
page 18.
Does the
handset have
a signal? Do
you see
j in
the display?
The signal strength indicator
should have at least one segment
showing (
1 ). If it does not, move
to an area with a stronger signal
to use your phone.
Is the earpiece
volume too
low? While on a call, press the upper
volume key on the side of your
phone.
Is the other
party unable
to hear you? Press UNMUTE (
+
) if necessary to
unmute the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.