Troubleshooting – Motorola Communications Gateway User Manual
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54
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
54
Communications Gateway User Guide
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Home
Exit
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the reset
button on the rear panel. Resetting the Communications Gateway may take 5 to 30 minutes. Your service provider may ask for the status of the
lights as described in
Problem
Possible Solutions
Green POWER light is off
Check that the power cord is properly plugged into the electrical outlet and the Communications Gateway.
Check that the electrical outlet is working.
Press the
Reset button.
Battery light is solid yellow
There is no AC power and the battery is providing backup power.
Battery light flashes yellow
The battery is low and will fail soon.
Battery light flashes red
The battery has failed
Battery light is solid red
The battery is missing or its terminals are connected backwards
To replace the battery, follow the instructions in