FARGO electronic STYLUS NX625 - Manual (Page 45)

Solving Problems 45
Solving Problems
If you have a problem with your Epson product, check the messages on the LCD
screen to diagnose the cause. You can also check the basic troubleshooting
suggestions beginning on page 46, or your online User’s Guide.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website for
free updates to your product software. Open your online
User’s Guide and select
Download the Latest Software or visit
Epson’s support website at epson.com/support (U.S.) or
epson.ca/support (Canada).
With Windows, you can select Driver Update on the Maintenance tab in the
printer settings window. You can also click Start or , select Programs or All
Programs , select EPSON , select Epson NX620 Series , and click Driver
Update .
Error Indicators
Follow the instructions on the LCD screen to solve most common problems. If
you see one of the error messages below, follow the steps here to proceed.
LCD screen messages Problem and solution
Printer error
Scanner error
Paper jam
Turn the product off, make sure no paper is
jammed inside (see page 48), and turn it back on.
If the error is not resolved, contact Epson (see
page 50).
The printer’s ink pads are
nearing or at the end of their
service life. Please contact
Epson Support. When the ink pads are saturated, the product
stops and you will need to contact Epson (see
page 50) to replace ink pads and continue printing.