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BenQ RM8602K 86" Class 4K UHD Educational Touchscreen LED Display User Manual

Page 95

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Appendix 3: Basic Troubleshooting Checklists for Video

Appendix 3: Basic Troubleshooting Checklists for Video
Wall

Dear Customer,

In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.

Part I: customer feedback form (customer information and
description of problem)

Onsite contact person:
Phone number:
E-mail address:
Address of unit:

Model name:

Serial number:

Scalar FW version:

LAN FW version:

Quantity on site:

______ unit(s). H ______ units V ______ units

Quantity affected:

______ unit(s).

Usage time:

_______ months/days/hours

Problem frequency:

Constantly

Intermittently

After a while

Problem type:

Picture

Power

Uniformity

(color, etc.)

External

device(s)

Other

Short problem description

Connections:

HDMI

D-Sub (VGA)

DVI

Display Port

Others