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Scheduling – BenQ RM8602K 86" Class 4K UHD Educational Touchscreen LED Display User Manual

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Appendix 4: Basic Troubleshooting Checklists for X-Sign

Scheduling

[Content display abnormal] Please try to use another
video/picture format and upload it again.

[Cannot play after inserting a USB flash drive in standalone mode]
Please check if X-Sign mode on player is changed to “Standalone
Mode”.

[Cannot play after inserting a USB flash drive in standalone mode]
Please check the file name and file path.

[Content cannot displayed] Please launch a template on X-Sign
Designer, and check if the play mode “Repeat” is on.

If problems cannot be solved after performing the above actions,
please re-flash the system firmware.

Check item

Check if

completed

Does the

problem still

exist?

Yes

No

Check item

Check if

completed

Does the

problem still

exist?

Yes

No

[Content not showing] If the screen shows X-Sign wall paper,
please check if the content schedule is on-time or not.

[Content not showing] Please check if the storage size is larger
than content type.

[Stop playing in scheduling] Check if the schedule is “every date”
or “specific date”.

If problems cannot be solved after performing the above actions,
please re-flash the system firmware.