BenQ RM8602K 86" Class 4K UHD Educational Touchscreen LED Display - Manual (Page 104)

99 Appendix 4: Basic Troubleshooting Checklists for
Touchscreen (if device support)
Network Connection
Content display
Check item
Check if
completed
Does the
problem still
exist?
Yes No
[Cannot touch icon] Check if the interactive content tier is up to
2+ layer.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Yes No
Please check WAN connection if X-Sign player shows “Internet
connection available”.
• Port No. should be 443.
• Cloud server should be:
https://Relay.benq.com
https://Apiservice.benq.com
https://X-Sign.benq.com
Please check if the port & DNS is blocked by ITS.
• Port No. should be 443.
• Cloud server should be:
https://Relay.benq.com
https://Apiservice.benq.com
https://X-Sign.benq.com
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Check item
Check if
completed
Does the
problem still
exist?
Yes No
[Webview] If a webpage cannot show correctly (ex. animation,
picture...etc), please use the embedded browser in the display and
check if it can show correctly.