BenQ RM8602K 86" Class 4K UHD Educational Touchscreen LED Display User Manual

Page 101

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Appendix 4: Basic Troubleshooting Checklists for X-Sign

Dear Customer,

In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.

Part I: customer feedback form (customer information and
description of problem)

Onsite contact person:
Phone number:
E-mail address:
Address of unit:

Model name:

Quantity on site:

______ unit(s).

Quantity affected:

______ unit(s).

Unit F/W version:

X-Sign player version:
X-Sign designer version:

Problem frequency:

Constantly

Intermittently

After a while

Problem type:

Installation Connection

Content

display

Scheduling

Other

Short problem description

Connections visible:

HDMI

USB