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Troubleshooting, Reset paired devices list, Charging the adapters – Shure AONIC 215 Gen 2 Bluetooth True Wireless In-Ear Headphones (Blue) User Manual

Page 10: Troubleshooting 10, Reset paired devices list 10, Charging the adapters 10

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Pair the earphones to your device using Bluetooth.

Note:

You will be asked to allow pairing the first time you connect PLAY to a Bluetooth device.

Connect to the ShurePlus PLAY app. Your earphones will automatically pair with the PLAY app when the Device tab is

selected.

Ensure that both earphone modules are paired with the device. If both earphone modules do not automatically connect,

tap the music tab and back into the device tab to connect.

Follow the step by step instructions in the app.

The progress bar will display update percentage progress. A notification will appear when download is complete.

If the update fails on the first attempt, check the list below for power and proximity requirements and repeat the

process.

Tip:

Follow these guidelines for the most reliable update.

Using the headphones or device while downloading may slow the download process.

Update requires a minimum charge of 50% on earphones and 50% on device.

Approximate download time for headphones and earphones is up to 60 minutes.

Troubleshooting

If you only hear sound from the right side, when listening to audio (other than a telephone call):

Pause the audio for 5-10 seconds to activate

Standby mode

(timing depends on which app you are using).

Press play. The audio should be heard in both earphones for the rest of the use session.

Another option:

Enable

Environment mode

with a double press.

Disable

Environment mode

with double press. This resets the audio, enabling both adapters.

To avoid this situation:

When pairing:

Begin pairing mode with the right adapter.

Select "Shure TW1" in the Bluetooth device list.

Power on the left adapter.

Already paired: power them both on at the same time

Reset paired devices list

You may find it necessary to reset the True Wireless adapters.

Place adapters in charging case

Press and hold both buttons, 7 seconds

The adapters reset.