IPitomy IP550 User Manual Ver.1 - Manual (Page 42)

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Appendix A Appendix A Appendix A Appendix A
Troubleshooting Troubleshooting Troubleshooting Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the IP
Phone and possible solutions to them. If you follow the suggested steps and the IP Phone still
does not function properly, contact your dealer for further advice.
General Problems
Problem 1: Can't connect to the IP Phone to configure it.
Solution 1: Check the following:
• The IP Phone is properly installed, LAN/PC connections are OK, and
it is powered ON.
• Ensure that your PC and the IP Phone are on the same network seg-
ment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
Problem 2: Can't make changes effective immediately after setting via web or
keypad.
Solution 2: • Some of parameters cannot be effective right after settings, please
make sure the changes are saved and restart your phone and check if
the changes take effective.
• Generally speaking, if the changes are made to network and/or SIP, a
phone restart will be necessary.