HP ProLiant ML370 - Manual (Page 33)

HP Care Pack Services HP ProLiant ML370 G6 Service & Support Offerings
Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic U4528E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic U4529E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic U4530E
Installation & Start-up Services
Hardware Installation, Electronic U4538E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays, Electronic U4539E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic U4540E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U4541E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U6311E
HP ProLiant DL370 G6 Service & Support Offerings
Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic UM752E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic UM753E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic UM754E
Installation & Start-up Services
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic UM763E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic UM764E
NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack .
QuickSpecs
HP ProLiant ML370 Generation 6
Additional Options
DA - 13242 Worldwide QuickSpecs — Version 21 — 3-29-2010 Page 33