HP 8270 - Manual (Page 29)

while you are in front of your computer and scanner. For faster service, please be
prepared to provide the following information:
–
The scanner model number (located on the scanner)
– The scanner serial number (located on the scanner)
– The computer operating system
– The version of the scanner software (located on the scanner’s CD label)
– Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without
notice.
Telephone support is free from the date of purchase for the period specified
unless otherwise noted.
User Guide 27
English