HP ProLiant ML570 - Manual (Page 31)

QuickSpecs
hp ProLiant ML570
Generation 2 (G2)
DA-11421 World Wide — Version 2 — November 19, 2002 31
Options
CarePaq Priority Services for ProLiant Servers – Priority Gold
Service and Support Offerings
(CarePaq Services) (continued) 24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Softw are Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year
(2-5-2 Part Number for Canada)
FM-M08E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (6-3 Part Number for U.S.)
239944-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
FM-M28E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
239946-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (2-5-2 Part Number for Canada)
FM-N08E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (6-3 Part Number for U.S.)
239984-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada) FM-N28E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.) 239986-002
CarePaq Priority Services for ProLiant Servers – Priority Gold Executive
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year
(2-5-2 Part Number for Canada)
FM-M09E3-36
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Windows NT, Windows 2000,
Professional, Server or Advanced Server Operating System, Technical Account
Manager, Technical Newsletter, SW activity review, proactive revision management,
Upgrade impact planning, 2 System Healthcheck per year (6-3 Part Number for U.S.)
239948-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
FM-M29E3-36
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
239950-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute respons e (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (2-5-2 Part Number for Canada.)
FM-N09E3-36
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Software Support, 30
minute response (critical), 1-hr response (non-critical), for Novell NetWare Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
Upgrade impact planning (6-3 Part Number for U.S.)
239988-002
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada) FM-N29E3-36
24 x 7 HW, 2-hr response, Named HW engineer; 24 x 7 Gold Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
239990-002
Note: For more information, customer/resellers can contact http://www.compaq.com/services .
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