Obtaining extended service and support, Contacting the hpfraud hotline, Contacting the – HP 2300dn User Manual
Page 126: Contacting the hp fraud hotline, Hp service agreements, Hp supportpacks
124 Chapter 5 Service and support
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Obtaining extended service and support
You can obtain extended service agreements or support packs for your HP product.
HP service agreements
To obtain an HP service agreement, visit
the Select a country/
region field at the top, select your country/region and click the Support block. You can also
contact your HP-authorized dealer.
HP SupportPacks
The HP SupportPack is a packaged service agreement that upgrades your basic HP LaserJet
product warranty (1 year) and extends coverage up to 5 years.
HP SupportPacks are sold by HP resellers and are available in either a shrink-wrap version for a
3-year service package only (register with HP to activate this service) or an electronic version for
a 1-, 2-, 3-, 4-, or 5-year service package (register by fax or on the Internet).
For ordering and pricing details, as well as other HP printer support services, contact your local
HP reseller or visit the HP website at
for more information.
Contacting the HP fraud hotline
Call the HP fraud hotline when you install an HP LaserJet print cartridge and a printer message
says the cartridge is a non-HP cartridge. HP will help determine if the product is genuine and
take steps to resolve the problem.
Your print cartridge might not be a genuine HP one if you notice the following issues:
You are experiencing a high number of problems with the print cartridge.
The print cartridge does not look like it usually does (for example, the pull tab or the box is
different).
A message appears on the printer control panel display indicating that the printer has
detected a non-HP print cartridge.
In the United States: Call toll-free at 1-877-219-3183.
Outside the United States: You can call collect. Dial the operator and ask to place a collect call
to the telephone number 1-770-263-4745. If you do not speak English, a representative at the
HP fraud hotline who speaks your language will assist you. Or, if someone who speaks your
language is not available, a language line interpreter will connect approximately one minute after
the beginning of the call. The language line interpreter is a service that will translate between you
and the representative for the HP fraud hotline.