HP ProLiant DL380 - Manual (Page 34)

Service and Support
Offerings
(HP Care Pack Services) Hardware Services On-site Service
4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic U4544E
4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic U4545E
Hardware Services 6-Hour Call to Repair On-site Service
6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic U4546E
Installation & Start-up Services
Hardware Installation, Electronic U4554E
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis
8am-5pm, M-F, excl. HP holidays, Electronic U4555E
Installation and Startup for Essentials Rapid Deployment Pack, Electronic U5683E
Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl.
HP holidays, Electronic U4556E
Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U4557E
Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U6312E
Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays,
Electronic U8334E
NOTE: For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
QuickSpecs
HP ProLiant DL380 Generation 6
Additional Options
DA - 13234 Worldwide QuickSpecs — Version 16 — 8.28.2009 Page 34