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Faxing problems, Print quality problems – Epson Artisan 837 User Manual

Page 34

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34

Solving Problems

Faxing Problems

Make sure the recipient’s fax machine is turned on and working.

Make sure the

LINE

port on the product is connected to a telephone wall jack. Verify

that the telephone wall jack works by connecting a phone to it.

If you use a voicemail service, you should turn off Auto Answer. Otherwise, calls or
faxes may be inadvertently received by your voicemail (see page 19 for details on
manually receiving faxes).

If the line has static, press

Home

, press l or r to select

Setup

, select

Fax Settings

, and then

Communication

. Turn off the

V.34

and

ECM

(Error

Correction Mode) settings.

If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the necessary filter.

If fax calls are disconnected when you hang up, make sure your phone or answering
machine is connected to the

EXT.

port.

If an answering machine is connected, set the number of rings to answer for receiving
faxes to be greater than the number of rings for the answering machine.

Print Quality Problems

Make sure the document is placed flat against the document table glass and your
Epson printer is not tilted or placed on an uneven surface.

Load the paper printable side down (usually the whiter, brighter, or glossy side) in the
cassette.

Make sure your paper isn’t damp or curled.

For the best print quality, use Epson papers (see page 5) and genuine Epson ink
cartridges (see page 25).

Make sure the type of paper you loaded matches the paper size and paper type settings
in your printer software (see page 14).

If you notice light or dark bands across your printouts or they are too faint, run a
nozzle check (see page 23) to see if the print head needs cleaning.

If you notice jagged vertical lines, you may need to align the print head. See the online
User’s Guide for instructions.

The ink cartridges may be low on ink. Check your cartridge status and replace
cartridges, if necessary (see page 26).

Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if necessary. Do
not spray glass cleaner directly on the glass.

Art837QG.book Page 34 Wednesday, April 27, 2011 4:07 PM