Prestige Napoleon Prestige Series 500 Series 66 Inch Freestanding Grill Owner's Guide - Manual (Page 16)

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EN
www.napoleongrills.com N415-0518 JAN 02.19
CAUTION!
Hose: Check for abrasions, melting, cuts, and cracks in the hose. If any of these
conditions exist, do not use the gas grill. Have the part replaced by your Napoleon Grill dealer or
qualified gas installer.
Aluminum Castings : Clean castings periodically with warm soapy water. Aluminum will not rust, but high
temperatures and weathering can cause oxidation to occur on aluminum surfaces. This appears as white
spots on the castings. To refinish these areas, clean first and sand lightly with fine sandpaper. Wipe the
surface to remove any residue and paint with high temperature barbecue paint. Protect surrounding areas
from over-spray. Follow the manufacture’s directions for curing.
Troubleshooting
Problem Possible Causes Solution
Low heat / Low flame
when valve turned to
high.
For propane - improper lighting
procedure.
For natural gas - undersized supply line.
For both gases - improper preheating.
Ensure lighting procedure is followed
carefully. All gas grill valves must be in the
off position when the tank valve is turned
on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive flare-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the
holes towards the front and the slots on the
bottom. See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instructions.
Burners burn with yellow
flame, accompanied by
the smell of gas.
Possible spider web or other debris, or
improper air shutter adjustment.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Improper air shutter adjustment. Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Rear and Side burners
will not light with the
igniter, but will light with
a match.
Dead battery / or installed incorrectly.
Loose electrode wire or switch terminal
wires.
Lifting flames on burner.
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignition switch (if equipped) are firmly
pushed onto their respective terminals.
Close air shutter slightly - see previous
problem.
Main burner will not light
with the igniter, but will
light with a match.
Jet-fire outlet is dirty or clogged. Clean jet-fire outlet with a soft bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibrations in the regulator and does not
affect the performance or safety of the
gas grill. Humming regulators will not be
replaced.
!
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