JennAir Stainless Steel Series 25 Inch Countertop Convection Microwave Oven Use and Care Guide - Manual (Page 19)

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First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://jennair.custhelp.com .
In Canada, visit http://www.jennair.ca .
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate. Has a household fuse blown or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Is the power supply unplugged? Plug into a grounded outlet.
Microwave oven will
not operate.
Is the door completely closed? Firmly close door.
Is the electronic microwave oven control set correctly? See the “Microwave Oven Control” section.
Is the magnetron working properly? Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking
power. If water does not heat, call for service.
Microwave oven
makes humming
noise.
This is normal and occurs when the transformer in the magnetron cycles on.
Microwave oven
door looks wavy.
This is normal and will not affect performance.
Turntable will not
operate.
Is the turntable properly in place? Make sure turntable is correct-side up and is sitting securely
on the turntable support.
Is the turntable support operating properly? Remove turntable. Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on the turntable, then
restart microwave oven. If it still is not working, call for service. Do not operate the microwave oven without
turntable and turntable support working properly.
Turntable rotates
in both directions.
This is normal and depends on motor rotation at beginning of cycle.
Display shows time
countdown, but is
not operating.
Is the Timer in use? See “Timer” in the “Microwave Oven Control” section.
Tones are not
sounding.
Are tones disabled? See “Deactivating Tones” in the “Help” section.
Troubleshooting
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING