Epson AcuLaser CX11NF - Manual (Page 54)

54
Solving Problems
Unit is receiving faxes
but not sending them • If your product is on a PBX system, the system might be
generating a dial tone the product cannot detect. Disable the
detect dial tone setting. See “Basic Settings” on page 42.
• If you think there might be a poor connection on the phone line,
try sending the fax later.
Outgoing fax calls
keep dialing The product will automatically redial if the Auto Redial Tries setting is
between 1 and 99. Press the
y Cancel button when the fax is
redialing. Change the redial setting if necessary.
Faxes you send are
not arriving • Call the recipient to make sure the fax machine is on and ready to
receive faxes.
• Make sure the fax is still waiting in memory. A fax might be in
memory because it is waiting to redial, other jobs are ahead of it
waiting to be sent, or the fax is set up for a delayed send. If a fax
job is in memory for any of these reasons, an entry for the job
appears in the fax log. Print a fax activity report and check the
Status column for jobs with a Pending designation.
Incoming fax calls are
not being answered • Check if the Incoming Mode is set to Fax only. Answer the phone
and start receiving the fax yourself. See page 43 for more
information.
• Make sure the product is connected properly to a phone line.
• Check if there are too many devices connected to the phone line.
Try removing the last device connected to see if the product
works. If not, continue removing devices one at a time and retry
after removing each one.
• Disconnect the product from the phone jack and connect a phone.
Try to make a phone call to make sure the phone line is working.
• Check the paper supply. If the product is out of paper and its
memory is full, it will not be able to receive faxes. Refill the MP
tray or the paper cassette. The product will print all of the faxes it
has saved in memory and will then resume answering fax calls.
Problem Solution