Tascam BD-MP4K Professional-Grade 4K UHD Blu-ray Player - Manual (Page 50)

50
TASCAM BD-MP4K
Troubleshooting
If you are having trouble with the operation of this unit, please try the following before seeking repair.
If these measures do not solve the problem, please contact the store where you bought the unit or TASCAM customer support service.
The unit will not turn on.
p Confirm that the power plug and other connectors are
inserted completely.
Turning the TV off causes this unit to
automatically turn off.
(Turning this unit on also causes the TV to
automatically turn on.)
p When used with a TV that supports CEC link functions, if
CEC link control is set to ON for this unit, the power for the
TV and this unit will be linked, causing one to turn on/off
automatically. (Depending on the TV being used, it might not
automatically turn on.)
The unit does not function.
p Confirm that the lock function is not on.
p When operation is prohibited, “ = ” or a message will appear.
The Settings screen or submenus cannot be
selected or opened.
p Sometimes settings and items cannot be selected or shown.
The disc tray cannot be opened or closed.
p The disc tray cannot be opened or closed during software
(firmware) updates.
p If a disc that cannot be used by this unit is loaded in it, the
tray might stop opening and closing.
p Confirm that the tray lock function is not on.
Operations are not possible for a while after
the disc is loaded.
p Some time is necessary for the unit to recognize the disc and
read its information before the disc can be used.
An SD card or USB flash drive is not
recognized.
p Confirm that the SD card/USB flash drive is inserted securely.
p Is the connected SD card/USB flash drive supported by the
unit?
p Check the format (file system) of the SD card/USB flash drive.
p Stop playback once.
After connecting an SD card or USB
flash drive, the unit stops responding to
operations.
p A problem has occurred during playback from an SD card
or USB flash drive, making operation of the unit impossible.
Disconnect and reconnect the SD card or USB flash drive.
The remote control (RC-BDMP4K) does not
function.
p Confirm that a battery is installed and has not died.
p Confirm that the IR lock function is not on.
The playback screen does not appear.
p Is the TV input set to the input connected to this unit?
p Display at the selected resolution might not be possible.
Press the HDMI button on the remote control to change the
resolution setting.
p Is the monitor connected to the HDMI AUDIO ONLY port by
mistake?
A disc cannot be played.
p Confirm that the disc format is supported by this unit.
p Confirm that the disc is not scratched or dirty.
A file on a disc cannot be played.
p Confirm that the disc is recorded in UDF, ISO9660 or JOLIET
format.
p Confirm that the file format is supported by this unit.
A file desired for playback cannot be found.
p Confirm that the maximum file number has not been
exceeded.
p Check the file extension.
No sound is output.
p Check connections with the monitoring system again. Check
the volume of the amplifier as well.
There is noise.
p Confirm that the connection cables do not have contact
issues.
Video or audio stops momentarily.
p During playback of a dual layer disc, video or audio might
stop temporarily when switching from the first layer to the
second.
p If a disc has scratches or fingerprints on its surface, for
example, it might not play properly.
Something is wrong with the screen size.
p Has"TV screen” been set according to the TV format?
p If the screen size is specified by the disc, a size other than the
set screen size might be used.
“
=
” appears.
p The operation is prohibited by the content during playback.
Operations are not possible during playback.
p Some discs prohibit operations.
p With some discs, the unit cannot be used to change the
playback speed, for example.
Playback will not start when a title is
selected.
p Playback might be prohibited by parental controls. Check the
“Parental Control” setting.