Getting help – Enterasys Networks 9034385 User Manual
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Getting Help
viii About This Guide
•
Enterasys NAC Manager Online Help. Explains how to use NAC Manager to configure your
NAC appliances, and to put in place authentication and assessment requirements for the end‐
systems accessing your network.
•
Installing the Assessment Agent on the Lockdown Enforcer Appliance. Provides instructions for
installing the Enterasys Networks Assessment Agent on the Lockdown Enforcer appliance (or
another Linux system). The Assessment Agent is required for communication between the
NAC appliance and the Lockdown Enforcer appliance.
•
Installing the Assessment Agent on the Nessus Server. Provides instructions for installing the
Enterasys Networks Assessment Agent on the Nessus server. The Assessment Agent is
required for communication between the NAC appliance and the Nessus server.
Getting Help
For additional support related to NAC products or this document, contact Enterasys Networks
using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following data ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (such as layout, cable type, other relevant
environmental information)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
Internet mail
To expedite your message, type [NetSight] in the subject line.
To send comments concerning this document to the Technical Publications Department:
Please include the document Part Number in your email message.