Quantum Instruments Qflash TRIO Basic Flash for Cameras - Manual (Page 37)

21. Customer service
Having any trouble using your Quantum product? We are here to help.
Mail, call, fax, or email our Service Department:
Service department
Quantum Instruments
10 Commerce Drive
Hauppauge, NY 11788
Tel: (631) 656-7400 Fax: (631) 656-7410
Website: www.qtm.com
Troubleshooting tips are available at www.qtm.com, Support, Customer
Support, FAQ. If you suspect a malfunction or require adjustment, return
the unit to us with an accurate description of the problem. please be
sure your problem is not caused by improper operating procedure or
malfunctions in your other equipment. Send all equipment carefully
packaged and insured to our address above.
An estimate of repair cost on out-of-warranty merchandise may be
forwarded if you desire. This will require that we contact you for approval
before proceeding and will delay return of your equipment. For fastest
repair time, you may pre-approve repairs up to the limit of $85 with your
credit card. We will bill only for the actual costs up to the limit. If repair
costs exceed your pre-approval, we will contact you.
Paying by check will delay the repair until the check clears (up to 15
days). payment by money order is acceptable.
Normal repair time is 10 – 15 business days. For expedited service,
contact our Service Department.
Summary:
• Ship via UPS, Parcel Post, or other carrier, insured.
• Give a clear, detailed description of the problem.
• Give your mailing address and daytime phone number, fax #, and/or
email.
• For warranty repairs include a copy of the receipt.
In addition, for out-of-warranty repairs with pre-approval:
• Provide your Visa, MasterCharge, or American Express card # and
expiration date.
• Give us authority to charge costs up to $95.00.
• Provide your billing address.
Note: Please do not e-mail your credit card information.
Limited Warranty
Quantum products have a 1 year limited warranty. Please refer to the
Limited Warranty card for complete details, conditions, and terms.
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