Preparing to call technical support, Getting to know your monitor, Features – HP Z31x 31.1" 17:9 DreamColor Studio Cinema 4K IPS Display User Manual
Page 10
Table 1-1
Additional information
Resource
Contents
Setup Instructions
Overview of monitor setup and features
HP support
For HP support or to resolve a hardware or software problem, go to
ollow the instructions to find your product.
– or –
Type
support
in the taskbar search box, and then select HP Support Assistant.
Then select Support.
– or –
Select the question mark icon in the taskbar search box.
Then select Support.
NOTE:
Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped
with your monitor.
Preparing to call technical support
Use this information if you have to troubleshoot an issue.
If you cannot solve a problem using
Support and troubleshooting on page 25
, a call to technical support can
provide additional help. Have the following information available when you call.
●
Monitor model number
●
Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software that you are using
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
Display features
●
68.6 cm (27 in) diagonal viewable screen area with 3840 × 2160 resolution 4K UHD, plus full-screen
support for lower resolutions; includes custom scaling for maximum image size while preserving
original aspect ratio
●
63.5 cm (25 in) diagonal viewable screen area with 2560 × 1440 resolution QHD, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
2
Chapter 1 Getting started