HP OMEN 27" HDR 165 Hz Gaming Monitor - Manual (Page 29)

Table 3-2 Common issues and solutions (continued)
Issues Possible cause Solution
Replace the video card or connect the video cable to one of
the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Input Signal Not Found" is
displayed on the screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while connecting the video cable.
“Input Signal Out of Range” is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 29 ).
The monitor does not enter
into a low-power sleep state.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then select On.
“OSD Lockout” is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the OSD button for 10 seconds to disable the
OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor's Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock the
power button function.
Button lockouts
The button lockout function is available only when the monitor is on, an active signal is displayed, and the OSD
menu is closed. Holding down the power button or OSD joystick for 10 seconds disables that button. You can
re-enable the button by holding it down again for 10 seconds.
Contacting support
Complimentary phone support coverage is available for one year after purchase of your product.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any
other cables that shipped with your monitor.
Complimentary phone support coverage is available for one year after purchase ofyour HP Omen product. Call
(866) 724-8628, Monday through Friday, 8:00 a.m. to midnight (EST), and Saturday through Sunday, 9:00 a.m.
to 9:00 p.m. (EST) (excluding public holidays).* OMEN chat support is available at www.hp.com/contacthp.*
*Support options and hours are subject to change without notice.
Preparing to call technical support
Here are some guidelines about calling technical support.
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call.
1. Monitor model number
2. Monitor serial number
3. Purchase date on invoice
4. Conditions under which the problem occured
Button lockouts 23