Epson FastFoto FF-680W Photo Scanner - Manual (Page 94)

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• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• On Windows, be sure to unblock the EEventManager Application program in the Windows security
settings; see Windows help for details.
• Check the status of the lights and make sure the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related tasks
Changing the Default Scan Button Application
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are scanning on a Mac, and you have scanner software from other products installed, uninstall
the scanner software for all your products. Then reinstall the scanner software for this product and test
it to make sure it works. If it does, reinstall the scanner software for your other products and make sure
they all work. If not, contact Epson for support.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.