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Image send problems, Checklist, Problem check page – Sharp MX-6070N User Manual

Page 48

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48

CHECKLIST

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.

Problem

Check

Page

TRANSMISSION DOES NOT TAKE
PLACE

Did you select the correct destination (destination information)? Is the
correct information (e-mail address or FTP server information) stored for
that destination?

49

Does the image file exceed the e-mail attachment limit set in the setting
mode (administrator)?

49

Did the image file exceed the file attachment size limit of your mail
server? (When Scan to E-mail is used)

49

Has the folder on the destination computer been set as a shared folder
so that files can be sent to it? (When using Scan to Network Folder)

49

Is [IPsec Settings] enabled on the machine? (When using Scan to
Network Folder)

49

Did you place an original that is folded?

49

AUTO SELECTION OF THE COLOR
MODE DOES NOT TAKE PLACE
CORRECTLY

Are you scanning one of the following types of originals?

50

THE RECEIVED IMAGE FILE
CANNOT BE OPENED

Does the viewer program used by the recipient support the format of the
received image data?

50

Does a message appear prompting you to enter your password?

50

I DON'T KNOW HOW TO SPECIFY
THE ORIGINAL/SEND SIZE

Are you using Easy mode?

50

TRANSMISSION TAKES A LONG
TIME

Is the resolution setting appropriate at the time of scanning?

51

A DESTINATION IS PRE-SELECTED

Is [Default Address Setting] enabled in the setting mode?

51

THE SCANNED IMAGE IS CLIPPED

Is the original scan size setting smaller than the actual original size?

51

THE QUALITY OF THE SCANNED
IMAGE IS POOR

Is the original printed matter such as a book or magazine?

52

When scanning a color or grayscale original, is the color mode set to
[Mono2]?

52

Are Internet fax addresses included in the transmission?

52

Is the resolution setting too low?

52

Is the compression ratio too high?

52

THE SCANNED IMAGE IS BLANK

Is the original placed face up or face down correctly?

52

THE SCANNED IMAGE IS UPSIDE
DOWN OR ON ITS SIDE

Are Internet fax addresses included in the transmission?

53

JPEG WAS SELECTED FOR THE
FILE TYPE BUT THE FILE WAS
CREATED AS A TIFF FILE

Did you select [Mono2] in color mode?

53

THE FILE SIZE IS LARGE

Was the color mode set to [Grayscale] when you scanned a
monochrome original?

53

Is the resolution setting too high?

53

Is the compression ratio too low?

53

AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED

Has the maximum number of keys been stored?

54

AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED

Is the key being used in a reserved transmission or a transmission in
progress?

54

Has your administrator enabled a function that prevents
editing/deleting?

54

?

Image Send Problems