PLANET VIP-192 - Manual (Page 73)

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Appendix B
FAQ
Q1: There are no signal
A: 1. Check if there is any available AP.
2. Check if AP is set correctly.
3. Check if AP settings (SSID, WEP and key) of WLAN phone are correct.
Q2: Nothing is displayed on the LCD screen
A: Check if battery is run out of power.
Q3: Why can’t I dial my friend’s SIP number?
A: 1. Check Registrar Server Domain Name/IP address and Outbound Proxy Domain
Name/IP Address (under SIP Settings in Configuration Menu). Make sure you have the
right Name or IP Address.
2. Check the LCD display on user’s phone to see if there is a name or number displayed
on the screen. If the name or number is not displayed, use a web browser and access
the configuration menu. Make sure that the Registrar Server Domain Name/IP Address
is correct.
3. Check the register status under SIP Account Settings in the configuration menu (from
web browser). If your status is unregistered, it means user do not have a SIP account.
Contact SIP service provider to get an account.
Q4: How to update Firmware?
A: Please browse Wi-Fi Phone via web browser and browse to “Management -> Firmware
update ” page for upgrading the firmware.
We’re suggest to connect Wi-Fi Phone with power adapter and make sure the power are
enough when Wi-Fi Phone in the process of upgrading firmware.
Q5: Why do I get “Can’t Upgrade Now” screen when I click [Submit] in the
configuration menu?
A: Make sure user exit setting mode (phonebook, menu…) before user click [Submit] in the
configuration menu.