SMA OPC SERVER - Manual (Page 28)

Troubleshooting SMA Solar Technology AG
28 OPCServer-BEN100813 User Manual
9 Troubleshooting
# Problem Cause Rectification
1 The network is not
available.
(Error code: 12028)
Incorrect network
configuration • Check the network settings for the
installed network components
(e.g., server, router, Sunny WebBox
devices, etc.) and adjust if necessary.
Defective network
component cabling and
plug connections • Check cabling and plug connections of
the individual network components
(e.g., server, router, Sunny WebBox
devices, etc.) for damage, and replace
damaged cables or plugs, if necessary.
Defective network
components • Check that the individual network
components (e.g., server, router, Sunny
WebBox devices, etc.) are operating
properly. Replace defective devices if
necessary.
Incorrect internet access
data • Check internet access data. Correct
settings if necessary.
2 The namespace file
cannot be saved.
Missing write
permission on the drive • You require write permission for the drive
on which the SMA OPC Server is
installed. Change your user rights and
re-detect the namespace.
3 The config file cannot
be saved.
Missing write
permission on the drive • You require write permission for the drive
on which the SMA OPC Server is
installed. Change your user rights.
4 The namespace file
could not be
imported.
Invalid namespace file
format • Only namespace files that were exported
via the SMA OPC Server configuration
interface can be imported.
• The namespace file must not be changed.
5 The program is
already running.
The SMA OPC Server
can only be started
once. • Exit the SMA OPC Server before
restarting the server.